How do I conduct business with my clients?

Once we have made contact, and I can confirm I am available, I will suggest that I visit my clients to find out exactly what is required for the party.  This is a no-obligation, no pressure planning visit, and my aim is to give complete peace of mind when choosing the DJ for your function.  If preferred, this can be done over the phone or indeed by email. 

Should a client wish to book me for their party, I would then prepare a written agreement for both of us, and request a nominal fee as an advance payment.  Only when this is done is the booking confirmed, and I will no longer be available to any other enquiries.  Access to my exclusive online planning system will then be granted, this allows my clients to preview and chose musical requests in advance, and set an expected timeline for your function.  If the venue is new to me, I would arrange to visit the management to ensure that I comply with their requirements, and of course to make sure they can fit in with mine!

A few weeks before your party, I will ensure I have all the music requested at hand, and confirm this with my client.  The balance of my fee is also due up to 14 days before the event.  I will also double check all the final details including any timing changes, and liaise with 3rd parties such as venue management, caterers, bands, photographers, etc... as required.


Terms and conditions summary:

• Booking DJ Brian Mole is subject to a written agreement. No written agreement = no booking!
• Payment must be received in full up to 14 days before the event.
• Changes to the timings agreed will be charged at £60 per hour or part.
• Cancellations MUST be notified in writing AND by telephone.
• If a cancellation is made within 30 days of the event, the full fee is payable.
• If a cancellation is made up to 30 days from the event, the advance payment will be forfeited.
• The electricity supply must be adequate, safe, clean, and exclusive.  If a generator is to be used, this HAS to be approved in advance by my technical crew - no exceptions!
• Functions outdoors or in a Marquee are subject to further conditions, mainly for logistical and health & safety reasons, and I need to know in advance in order to make sure the event runs smoothly.
• The client and venue management must allow suitable time and access for setting up and removal of the equipment.
• I expect to perform in a safe, non-abusive and non-hostile environment.  Any mistreatment or abuse of the DJ or anyone accompanying the DJ, in any way will result in the immediate discontinuing of service.

For further information on my services, visit my website: Professional mobile DJ Brian Mole.